Xbox ONE No Signal Detected, and how to fix it.

booBeam Ease Rating
3.3/5

In this video, we share how to fix the infamous XBOX ONE S Black Screen of Death Issue (No video output) by replacing a failed HDMI Retimer. This video shows you step by step how to fix this issue from undoing the first screw to tightening the last.

Oh dear, no display, nothing..

I know how you feel.   You have just switched on your Xbox One for another gaming session your TV displays a dreaded “xbox one no signal detected” message.  You check power and the source on your TV and it sure is connected correctly, but nothing.. Xbox One no signal detected is all you see.

 

Unfortunately, this is a common fault on the Xbox One, more common than Microsoft will probably admit.

 

In this article, we will help you fix the issue – worst case, there are some tools you will need and we will need to replace a chip (IC) on the motherboard, but this issue can sometimes be fixed by a few quick and simple steps.

So how do I fix it?

First of all, let’s try some diagnostics tests:

Then you will need to remove the internal hard drive from your Xbox.  Watch our video which shows you step by step how to open the case and remove your drive – it is easier than you think.  Warning – Removing the case of your Xbox will invalidate your warranty. But we guess if you reading this, your warranty has already expired right?

 

Once you have your Xbox hard drive in your hand, slide it into your external hard drive caddy and connect to your PC.

Another warning – the next few step will delete ALL data from your Xbox hard drive, and we mean everything! So only proceed if you are happy to lose all data.

First of all, let’s try some diagnostics tests:

Diagnostic Steps..

  • Check that your TV is set to the correct input signal (HDMI).
  • Ensure that the HDMI cable connection to your console is secure.
  • Check that the HDMI cable connection to your TV is secure.
  • Check that the HDMI cable is connected to the “out to TV” port on the console.
  • Perform a cold boot on your Xbox One console by holding the power button on the front of the console for 10 seconds, and then turn it on again.

Still Not Working?

Still not working?  Ok, lets try resetting your display settings:

  • Eject and Disc's which are inside the Xbox.
  • Press and hold the Xbox button on the console for five seconds to turn off the console.
  • Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console.
  • You will hear one beep right away and a second beep 10 seconds later.
  • Your Xbox One should then boot into low resolution mode (640 × 480).
  • Check your video settings are compatible with your TV and restart your Xbox One.

What Else Can We Try?

  • Connect the HDMI cable into a different HDMI port on your TV.
  • Use a different HDMI cable to connect your console to your TV.
  • Connect your console to a different TV.

Still No Luck?

We are sorry to hear that, it could be the HDMI Retimer chip (IC) on the motherboard is faulty, or the HMDI port itself is at fault.  To dig a little deeper on either of those, we need to open up your XBOX One.  Now, a point to remember, if you open your Xbox One you will invalidate your warranty, so only follow these next steps if you are no longer covered under warranty.

 

Our video above shows a full guide on how to open the Xbox ONE S and give a full overview of diagnosing and fixing the issue.  These are the steps we share in the video:

  • Open the Xbox

    Firstly, turn your Xbox One over and pry off the black cover on the underside of the console. Now, undo all the screws (these are Torx type)

  • Disconnecting

    Flip the Xbox One back over, being careful that the Hard Drive and Blue Ray drive do not fall out, and start to remove the Hard Drive, Blue Ray and Power Supply by disconnecting their cables from the motherboard.

  • Remove Wifi & Power board

    Next remove the Power Button and Wifi controllers from the side of the Xbox One by simply unscrewing and pulling off.

  • Don't Forget

    Remove the small metal clip which is above the USB port.

  • Remove the Motherboard

    Take a hold of the heatsink and fan and lift out the motherboard. Turn the motherboard over and remove the X shaped clamp which is holding the heatsink to the motherboard

There we have it, one bare Xbox ONE Motherboard.

Our Recommended Tools

Diagnostics

Take your multimeter and check the HDMI fliters – please watch the video on the best way to do this.  If the HDMI filters are all good, then I am afraid it is a HDMI Retimer replacement that is needed.

HDMI Retimer Replacement

The next few steps are the most trickiest, so take your time and watch the video above to see these stages in action.

  • Flux and more flux

    Place some soldering flux over the HDMI Retimer

  • Remove HDMI Retimer Chip

    With your hot air gun, warm up the HDMI Retimer until the solder goes a shiny silver. With a pair of tweezers, carefully lift the HDMI Retimer chip off of the motherboard. Now check there are no high solder peaks where the HDMI Retimer was. If there are, carefully heat up the area and they will reduce down.

  • Install new HDMI Retimer Chip

    Next the tricky part, adding the new replacement HDMI Retimer chip. Place more solder flux on the pad where the HDMI Retimer chip is going to placed, then place the HDMI Retimer chip on top, carefully lining up the feet and pads. Make sure the dot on the HDMI Retimer chip is in line with the dot on the motherboard – this ensures the chip is round the correct way.

  • Gently Heat

    Now, with your tweezers gently resting on top of the HDMI Retimer chip, start to warm the chip. After around 15 seconds, the solder will start to melt and the HDMI Retimer chip will solder to the motherboard. I have made this step sound easy – it is not and will take a few attempts to get right. Be patient and do not get frustrated. Once you feel the HDMI Retimer chip is seated you can remove the head and clean the area with some Isopropanol liquid.

Congratulations

Your done.. you made it. Now, rebuild the Xbox One by simply following the above instructions in reverse.

 

Once complete, you should have now fixed your beloved Xbox One and resolved the xbox one no signal detected issue. Well done.

 

We hope you found this guide useful, please feel free to subscribe to our YouTube channel for more help “How to Fix” videos.

Latest Prices

Our Price Check below shows the latest prices for the latest Microsoft Xbox One X.  Please click on the button below to find out more.

booBeam